CRM Managment
Customer Relationship management (CRM) is one of the functions more widely delegated to BPO’s. CRM is drilled for three essential reasons: to draw in and convert potential new clients, hold any current clients, and to help grow better methods for picking up and looking after clients.
Client Relationship Management (CRM) BPO is a start to finish multi-channel coordinated business administration covering the whole client life cycle management (including promoting support, deals support and client benefits) that streamlines gainfulness, income, the cost to serve and consumer loyalty through change empowered arrangement system.
CRM and client experience are business techniques that upgrade benefit, operational productivity, consumer loyalty and devotion by executing client driven procedures.
- Give sales target to particular sales representative
- Know the achieved & pending targets with the exact no. of days remaining.
- Close more leads faster
- Gain real-time visibility into sales
- Centralize lead Information
- Everything you need to know about your prospects - all in one place
- Accelerate productivity
- Streamline sales operations
- Track follow-up details & their communication history
- Real-time reports
